Thursday, May 12, 2011






COMMUNICATION FATIGUE

Susan Orlean
I have no idea how to get in touch with anyone 
anymore. Everyone, it seems, has a home phone, 
a cell phone, a regular e-mail account, a Facebook 
account, a Twitter account, and a Web site. Some of 
them also have a Google Voice number. There are 
the sentimental few who still have fax machines. 
If you want to be completely quaint, there are also 
physical mailing addresses. With this multiplicity of contact points, it seems 
like it should be easier than ever to get in touch, but communication has now 
become a snarled mess of options. Every effort to interact involves a strategic 
analysis of the person’s habits. I want to let my friend Buster know that I would 
like to have dinner with him tonight. Does Buster work at home? Then how likely 
is he to have his cell phone on? Is he one of those people who only turns on his 
cell when he’s in his car? I hate that. If he doesn’t have his cell on all the time, 
does he at least check the voicemail? Or—like me—does he just scan the list 
of incoming calls to see who called, but never actually listen to the messages?
If I call his home phone, will he answer it? Recently, I have come to assume that 
any call to my landline is from a telemarketer or an automated call from Terminex, 
letting me know that our regularly scheduled pest-extermination service will occur 
on its regular schedule. So I usually ignore my home phone. Before e-mail, before 
Twitter, before texting, I used to watch my answering machine like a hawk; now 
I often forget I even have an answering machine, so any message that lands there 
will languish for days.
Is Buster young? If so, he has a cell phone and it will always be on, but he will never 
answer it. The only way to raise him is by text, although a MMS is always 
appreciated. I could e-mail him—but wait, no; e-mail is so business-y and boring, 
with those insistent, demanding Subject Lines, so Buster, if he is still dewy with 
youth, will probably eschew e-mail. I will have to send him a message on Facebook. 
But does he check Facebook? If he’s under thirty, yes, he checks it every two 
minutes. If he’s over thirty, he looks at it now and again. What to do if he’s, say, 
twenty-nine? I could tweet him—if he’s following me, I can send him a private 
direct message. But what if he isn’t? Then I have to tweet him as a public message, 
which means everyone else sees the machinations of our dinner plans.
I am now getting tired of Buster; tired of trying to assess Buster’s social patterns; 
tired of the fact that instead of making one phone call and having a short, efficient 
conversation, I have to blast him via home phone, cell phone, text, Facebook, and 
Twitter to make sure to catch him somewhere. Since when was communication 
so exhausting?



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